Gate Gourmet. International.
“The passion for high customer satisfaction connects Gate Gourmet and RATIONAL.” - Oliver Fischer, division director culinary excellence Europe & Africa – Gate Gourmet
“The passion for high customer satisfaction connects Gate Gourmet and RATIONAL.” - Oliver Fischer, division director culinary excellence Europe & Africa – Gate Gourmet
With some 250 million meals produced every year, Gate Gourmet is the world’s largest independent provider of airline catering and provisioning services. ”Our goal is to provide culinary excellence at all levels of service,“ says Oliver Fischer, Gate Gourmet’s Division Director Culinary Excellence for Europe and Africa. This approach includes investing in resources, leveraging the creative culinary talent and making optimum use of the continuous improvement process in place at Gate Gourmet‘s flight kitchens worldwide.
In addition, Gate Gourmet focuses on actively developing culinary partnerships with third parties that support innovation. “Finding the best possible solution for each of our customers is our passion,” explains Fischer. The requirements to Gate Gourmet are manifold and range from sandwiches for economy class to restaurant-quality multi-course menus for the premium cabin and any level of service in between – all of it produced under the most stringent health and safety regulations that exist in the food service industry.
“Our working relationship with RATIONAL goes back decades, as we purchased some of our RATIONAL equipment 30 years ago,” says Oliver Fischer. Looking for a strategic partner to improve the kitchen workflow, Gate Gourmet’s decision fell on RATIONAL. Individual on-site support at each catering facility was one of the deciding factors as it is essential for a smooth operation.
“With the SelfCookingCenter® we have significantly improved our cooking processes and have optimized the kitchen workflow as well. Another big advantage for us is the fact that we have one single point of contact at RATIONAL headquarters“ says Fischer. Annual training and workshops keep the Gate Gourmet kitchen staff always up-to-date and enable them to make the best possible use of RATIONAL units.