As a RATIONAL customer, a large competent and extremely dense network of RATIONAL Service Partners are available to you. More than 1,200 certified RATIONAL Service Partners are available to you worldwide. This means 80% of orders can be completed on the same day and you have access to additional services such as our 24/7 Service or the special service for the navy. Your satisfaction with our service is continuously verified and gauged. We have been awarded the cross-industry service management prize for our innovative service concept.
Simply call: tel.: 855-701-5777 or look here to find a Service Partner near you.
Have your combi-steamer serviced by your dedicated Service Partner. He is trained on unit characteristics and equipped with specific service parts and tools. You benefit from high class service, at any time.
Have your iVario serviced by a dedicated Service Partner. He is trained on unit characteristics and equipped with specific service parts and tools. You benefit from high class service, at any time.
24 hours a day - 7 days a week. No matter when you call, this Service Partner is available to support you around the clock. For your ease of mind.
Knowledge of specific requirements, such as parts and access restrictions, is essential. This Service Partner is trained and equipped for marine specific units. So you can rely on the best service for your requirements.
Optimal performance from day of installation with Certified Installation. RATIONAL Service Partners offer transparent, fast and personalized installation solutions.
Tailor-made service solutions for maximum operational reliability, according to RATIONAL standards. For your individual offer, please contact your Service Partner.
This Service Partner is trained on RATIONAL gas equipment. He is equipped with specific tools and special RATIONAL service parts in stock.
Remote service via ConnectedCooking offers an even faster and higher level of support. Service Partners also assists you with the connection to the latest network solution for professional kitchens. Let yourself be inspired on ConnectedCooking.com.
Optimal cleaning and care of your units secures cleanliness, hygiene, brilliance and health. This Service Partner provides original cleaning products and supports you with cleaning and care instructions. So you can keep your investment at its best.
We audit and train all of our RATIONAL Service Partner rigorously once per year.
This includes inspecting their measuring equipment, ensuring that they have a proper supply of spare parts, and providing in-depth training to all service staff.
Testing our units properly requires special measurement technology.
All of our RATIONAL Service Partners are equipped with the appropriate test equipment, which is also subject to regular inspections.
Our RATIONAL Service Partners use only original RATIONAL parts to service our cooking systems, and always have a sufficient quantity of these parts on hand.
Our broad network of RATIONAL Service Partners ensures that you’ll always have service when you need it. Just call us, and we’ll get you the help you need in no time.
Our most recent software updates are always available free of charge. That way, you’ll benefit from our cooking research specialists’ latest findings. Now, your iCombi Pro and iVario Pro will always be on the cutting edge of technology.
| Services | Basic | Plus | Premium |
|---|---|---|---|
| Inspections | ✓ | ✓ | ✓ |
| Inspections during extended working hours | - | - | ✓ |
| Exhaust gas measurements (for gas appliances) | ✓ | ✓ | ✓ |
| Replacement of defined wear parts | - | ✓ | ✓ |
| Replacement of all wear parts | - | - | ✓ |
| Care instructions | - | ✓ | ✓ |
| 24-Hour reaction time | - | ✓ | ✓ |
| 24/7 service hotline | - | - | ✓ |
| Repairs included | - | - | ✓ |
| Services | Inspections |
| Basic | ✓ |
| Plus | ✓ |
| Premium | ✓ |
| Services | Inspections during extended working hours |
| Basic | - |
| Plus | - |
| Premium | ✓ |
| Services | Exhaust gas measurements (for gas appliances) |
| Basic | ✓ |
| Plus | ✓ |
| Premium | ✓ |
| Services | Replacement of defined wear parts |
| Basic | - |
| Plus | ✓ |
| Premium | ✓ |
| Services | Replacement of all wear parts |
| Basic | - |
| Plus | - |
| Premium | ✓ |
| Services | Care instructions |
| Basic | - |
| Plus | ✓ |
| Premium | ✓ |
| Services | 24-Hour reaction time |
| Basic | - |
| Plus | ✓ |
| Premium | ✓ |
| Services | 24/7 service hotline |
| Basic | - |
| Plus | - |
| Premium | ✓ |
| Services | Repairs included |
| Basic | - |
| Plus | - |
| Premium | ✓ |
